Coming to a Microsoft Shop Near You: More Macs - Gina Trapani - HarvardBusiness.org
Coming to a Microsoft Shop Near You: More Macs
8:19 AM Monday June 29, 2009
You could almost hear the groans from PC-centric IT teams when Apple made the announcement: the latest version of the Mac operating system, Snow Leopard, will offer out-of-the-box support for Microsoft Exchange 2007. It's bad enough that more employees want to trade their BlackBerry in for an iPhone; this means folks who love their home Macs will want to connect to the office Exchange server to get their calendar, email, and tasks.
As a result, in smaller organizations with tech-savvy early adopters, the sight of a glowing Apple logo will become much more commonplace. But in corporate environments? Not so much. Yet.
Snow Leopard's Exchange support doesn't require the closest thing to a Mac version of Microsoft Outlook, Microsoft's own Entourage. Instead it will use the Mac's built-in Mail, iCal, and Address Book applications to access Exchange data.
When hooked up to your server, Mac's Mail application can create Exchange notes and to-do, as well as auto-complete recipient email addresses pulled from Exchange's Global Address List. The Mac's built-in calendaring application, iCal, can show your co-workers' and conference room availability via Exchange. You can also create and accept Exchange invitations to events and meetings using iCal and Mail. Mac users who are used to features like Spotlight and Quick Look for their personal data will get them for the information stored on their Exchange server, too.
The user transition over to the Mac might not be completely smooth, though. For example, there's no word on how or if Snow Leopard will deal with existing Microsoft Outlook PST files, which means it probably won't. This could be a deal-breaker for users with years of email archived on their work PCs in Microsoft Outlook.
Of course Apple says that no IT help is required to get Exchange set up. The fine print: your company's Exchange server has to have the "Autodiscover" feature turned on, and particularly security-minded administrators may not be willing to do that.
Either way, IT teams know that the more platforms they have to support, the more work there is for them and the bigger their range of expertise needs to be. In large corporate environments with big investments in a PC-centric infrastructure, where IT support maintains standard PC images and configurations to minimize workstation maintenance, the answer to "Can I use my Mac?" might just be a "No," or at best, "You can, but we won't be available for tech support."
But as Mac sales continue to increase, and more employees, managers, and execs ask to use their Mac on the road or in the office, that answer might change over the next one to two years.
Are Macs in use in your organization? Will Snow Leopard's release this September make a difference? Tell us about it in the comments.
Can't happen quick enough. ;)
Look, I try – I really do – to maintain this little hobby blog’s focus on digital media and music, but if we’re looking at technology then we’ve got to address this point:



Microsoft has confirmed that its premier email client, Outlook, will remain non-compliant with web standards in the next version of MS Office due out in 2010.
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